Terms & Conditions
Ticketing Terms & Conditions
Crusaders Limited Partnership (“Crusaders”, “we”, “us” or “our”) provides ticketing services including the sale and distribution of tickets for Crusaders Rugby home games held at Orangetheory Stadium or other locations in the Crusaders Region (“Event(s)”).
Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket, you agree to be bound by these Terms and Conditions.
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an Event. You may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.
These Terms and Conditions relate both to the sale of tickets and attendance at Events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you” or “your”).
Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.
We may vary these Terms and Conditions by putting the varied terms on our website. Tickets ordered after the date of the publication of the varied terms will be subject to the variation and the placing of the order shall be deemed to be an acceptance of such varied Terms and Conditions.
1.1 All ticket prices for Events that occur in New Zealand are stated in New Zealand Dollars.
2. WHO YOU ARE BUYING FROM:
2.1 When you purchase a ticket for an Event, then the Crusaders will be handling the transaction and collecting payment using Ticketek Limited’s software. You acknowledge that the Crusaders are not liable to you for any failure to purchase a ticket via the Crusaders website.
3. SUPPLY OF TICKETS
3.1 Order Confirmation for online purchases of Tickets: Ticket purchases are not complete or accepted by the Crusaders until payment has been received and an order number has been issued.
3.2 When purchasing tickets for an Event, you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by the Crusaders at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
3.3 Errors: While the Crusaders take all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Crusaders may cancel an order as a result of any such error, although in the case of a pricing error, the Crusaders will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
4. COLLECTION AND DELIVERY OF TICKETS
4.1 If purchasing online, you must allow adequate time for collection or delivery of tickets. Methods of collection/and or delivery will be available when choosing your collection/delivery details. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the Event.
4.2 The Crusaders will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the Event. The Crusaders may charge a reasonable fee for the replacement of tickets. The Crusaders may not replace tickets where seating is unallocated.
5. ENTRY TO EVENT AND TICKETS GENERALLY
5.1 Tickets remain the property of the Crusaders at all times. Tickets may not be on-sold, offered for resale at a premium (including via on-line auction or other authorised resale sites), exchanged for fee or reward or other valuable consideration, or otherwise used for commercial purposes (including for advertising and promotional purposes such as prizes, contest, or sweepstakes) without the prior written consent of the Crusaders. In granting such consent, the Crusaders may require additional conditions to any tickets as it sees fit (including charging an additional fee). The bearer of the ticket may be refused entry or directed to leave the Event If a ticket has been dealt with in breach of this clause.
5.2 If you buy, or claim to buy a ticket for business purposes, the Consumer Guarantees Act 1993 will not apply. This does not change the rest of these terms which remain valid.
5.3 Entry into an Event may be refused if the authenticity or validity is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from the Crusaders or other authorised points of sale.
5.4 Admission to an Event is subject to Orangetheory Stadium owner’s (“Owner”) terms of entry which can be found on the Owner’s website. In particular, the following form part of the Owner’s terms unless otherwise specified:
(a) you may be denied entry into, or removed from, an Event where the Owner has reasonable grounds to do so, including if you breach these Terms and Conditions or the Owner’s terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the Event by others;
(b) you may be required to submit to a search of your person and/or possessions before entering the Event.
6. COVID-19 SPECIFIC CONDITIONS OF ENTRY
6.1 If you are attending the Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group (including their full name, contact email address and contact phone number). In the event you are contacted directly by the Ministry of Health for the purposes of contract tracing, you must make these details available to the Ministry of Heath for that purpose.
6.2 As the primary ticket purchaser, you must download the NZ COVID Tracer app, and take responsibility for ensuring that other attendees in your group also download the NZ COVID Tracer app.
6.3 Upon arrival at the Event, you must use the NZ COVID Tracer app, to scan the Event specific QR codes. Such QR codes will be located at points of entry, and around the Event Venue.
6.4 All attendees in your group must commit to stopping the spread of COVID-19. Neither you, nor any other members of your group, will attend the Event if currently subject to a 14 days isolation period or feeling unwell.
7. CANCELLATION AND REFUNDS
7.1 Except as set out in clause 7.2 and 7.3, the Crusaders will not refund payments made by you for tickets under any circumstances, including:
(a) The non-appearance of a particular person, group, or personally such as a player, team, performer or band (whether advertised or not);
(b) Any variation to the on-field Event program;
(c) Any variation to the off-field Event program, services, and attractions such as the postponement or cancellation of any entertainment, amusements, or interactive displays.
(d) Any adverse weather conditions;
(e) If your personal circumstances change;
(f) Any other circumstances beyond the reasonable control of the Crusaders.
7.2 Full Refund: If:
(a) the entire Event is cancelled and cannot be rescheduled; or
(b) an error is made and the reserved seat for the ticket is unavailable.
then, subject to clause 7.5, the Crusaders will:
(a) exchange the ticket for a ticket to the next Event; or
(b) subject to a refund request being received by the Crusaders in accordance with clause 7.6, refund the ticket price (less any applicable expenses such as credit card charges).
7.3 If no monetary consideration has been paid for a ticket, no refund or other costs will be payable to the holder of such ticket in the event of cancellation, postponement or change to the Event, or for any reason whatsoever.
7.4 Season Memberships: If either clause 7.2 or 7.3 applies to a ticket and the ticket was purchased via a Crusaders Season Membership, then the following shall apply:
(a) the ticket may be [exchanged] for entry to the next Event; and
(b) in the circumstance that more than half of the Events (in the season to which the Season Membership relates) are cancelled, the Crusaders will refund the Season Member the proportion of the Membership Fee for the Events that have been cancelled less all reasonable costs and expenses including booking fees, credit card fees, courier fees, advertising costs, reward programme costs, stadium charges etc).
7.5 Refund request process: For all tickets, email email@example.com with your contact details, and all ticket transaction information. If you are eligible for a refund, the Crusaders will make the refund payment to the credit card that the tickets were purchased with. If the credit card you used to purchase has expired, please note this in the email and a Crusaders representative will contact you for new details. If you purchased a ticket using EFTPOS or cash then please provide bank details so the Crusaders can refund you directly. Please do not provide credit card details in emails. Proof of purchase will be required for any refund or exchange.
7.6 Refund Request timeframes: Subject to consumer legislation, no refunds for tickets will be given if a refund request is made within 2 months from the date the Event was scheduled.
7.7 Refund timeframes: Timing for refunds may vary with high volumes of requests. The Crusaders will endeavour to provide you with a refund within the following timeframes:
(a) within 10 business days from the date that the Crusaders confirm to you that you are entitled to 100% of the refund; or
(b) within 15 business days from the date that the Crusaders confirm to you that you are entitled to a partial refund.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Each party will retain ownership of its own Intellectual Property Rights existing at the time these Terms are entered into.
9.2 You acknowledge and agree that all Intellectual Property Rights created or devised by us in connection with the provision of the Tickets, shall be owned by and shall vest in us, as and when created. To the extent that you become the owner of any Intellectual Property Rights arising in connection with the Tickets and our services, you hereby assign and transfer absolutely, and shall procure the assignment of, all rights, title and interest in and to the Intellectual Property to us.
9.3 You shall have no right to use, sell, reproduce, copy, distribute or otherwise dispose of our Intellectual Property Rights, and you must not allow any third party to reproduce our Intellectual Property Rights.
10. LIABILITY AND WARRANTIES
10.1 We will not be in breach of any of our obligations to you under these Terms because of any failure on our part directly or indirectly due to a cause beyond our reasonable control, including a Force Majeure Event.
10.2 To the extent permitted by law, in no event shall the Crusaders be liable to you under or in connection with these Terms and/or the supply of the Tickets (whether in contract, tort or otherwise) for consequential losses or damages, indirect loss or any economic loss or loss or profits.
10.3 To the fullest extent permitted by law, the Crusaders will not be liable for any loss or damage (including indirect or consequential loss or damage) suffered as a result of, or arising from, or in any way connected to the cancellation, postponement or change to the Event (or any part of the Event).
10.4 The Crusaders provides no warranties (express or implied), including any implied warranties of merchantability and fitness for a particular purpose. However, nothing in these terms limits the Crusaders liability for any breach under the Consumer Guarantees Act 1993 or will limit your rights that cannot be limited under New Zealand legislation.
11.1 You agree to indemnify and hold the Crusaders and its affiliates harmless from any loss, liability, claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your use of our website in breach of these Terms.
12.1 The Crusaders make no representation or warranty of any kind in relation to the quality, content, or duration of any Event.
12.2 The Crusaders and other organisers of an Event reserve the right to add, withdraw, substitute any players, performers, or activities associated with the Event.
12.3 You are not guaranteed an uninterrupted and/or uninhibited view of the Event from the provided position.
12.4 You must not assign or transfer all or any part of your rights or obligations under these Terms without our prior written consent. We may assign any rights or obligations without your approval as well as subcontract any obligations to third parties.
12.5 The illegality, invalidity or unenforceability of any provision of these Terms will not affect the legality, validity or enforceability of another provision.
12.6 No waiver of any provision of these Terms will serve as a waiver of any other provision of these Terms and we will not have waived or be deemed to have waived any provision of these Terms unless such waiver is in writing and executed by us.
12.7 Governing law: These Terms is governed by the laws of New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of these Terms.
12.8 Questions and complaints: Please contact us on 0800 4CRUSADERS or ticketing@Crusaders.co.nz if you have any comments, questions or complaints about the services we provide or these Terms.
13.1 “Force Majeure Event” means any event or cause beyond the reasonable control of a party, including but not limited to, strike, industrial action, war, sabotage, terrorist activity, national emergency, blockade, pandemic, epidemic or governmental action, inaction or direction (excluding, for the avoidance of doubt, an action, inaction or direction by the Crusaders or you), and act of God.
13.2 “Including” means “including without limitation”.
13.3 “Intellectual Property Rights” means all intellectual property rights including patents, copyright, registered and unregistered designs, trade marks (both registered and unregistered), logos, business and trade names, processes, inventions, and know-how.
13.4 “Personal Information” means any information that can be used to directly or indirectly to identify an individual, and references to “your Personal Information” also includes any Personal Information that you provide to the Crusaders about someone else.
13.5 “Privacy Laws” means the Privacy Act 1993, Privacy Act 2020 and successor legislation.
13.6 “Terms” means these Terms and Conditions.
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