Terms, Conditions & Refunds

Crusaders Limited Partnership (“Crusaders”, “we”, “us” or “our”) provides ticketing services including the sale and distribution of tickets for Crusaders Rugby home games held at Orangetheory Stadium or other locations in the Crusaders Region (“Event(s)”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket, you agree to be bound by these Terms and Conditions.

You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an Event. You may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.

These Terms and Conditions relate both to the sale of tickets and attendance at Events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you” or “your”).

Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.

We may vary these Terms and Conditions by putting the varied terms on our website. Tickets ordered after the date of the publication of the varied terms will be subject to the variation and the placing of the order shall be deemed to be an acceptance of such varied Terms and Conditions.


1. CURRENCY
1.1 All ticket prices for Events that occur in New Zealand are stated in New Zealand Dollars.

2. WHO YOU ARE BUYING FROM:
2.1 When you purchase a ticket for an Event, then the Crusaders will be handling the transaction and collecting payment using Ticketek Limited’s software. You acknowledge that the Crusaders are not liable to you for any failure to purchase a ticket via the Crusaders website.

3. SUPPLY OF TICKETS
3.1 Order Confirmation for online purchases of Tickets: Ticket purchases are not complete or accepted by the Crusaders until payment has been received and an order number has been issued.
3.2 When purchasing tickets for an Event, you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by the Crusaders at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
3.3 Errors: While the Crusaders take all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Crusaders may cancel an order as a result of any such error, although in the case of a pricing error, the Crusaders will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

4. COLLECTION AND DELIVERY OF TICKETS
4.1 If purchasing online, you must allow adequate time for collection or delivery of tickets. Methods of collection/and or delivery will be available when choosing your collection/delivery details. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the Event.
4.2 The Crusaders will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the Event. The Crusaders may charge a reasonable fee for the replacement of tickets. The Crusaders may not replace tickets where seating is unallocated.

5. ENTRY TO EVENT AND TICKETS GENERALLY
5.1 Tickets remain the property of the Crusaders at all times. Tickets may not be on-sold, offered for resale at a premium (including via on-line auction or other authorised resale sites), exchanged for fee or reward or other valuable consideration, or otherwise used for commercial purposes (including for advertising and promotional purposes such as prizes, contest, or sweepstakes) without the prior written consent of the Crusaders. In granting such consent, the Crusaders may require additional conditions to any tickets as it sees fit (including charging an additional fee). The bearer of the ticket may be refused entry or directed to leave the Event If a ticket has been dealt with in breach of this clause.
5.2 If you buy, or claim to buy a ticket for business purposes, the Consumer Guarantees Act 1993 will not apply. This does not change the rest of these terms which remain valid.
5.3 Entry into an Event may be refused if the authenticity or validity is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from the Crusaders or other authorised points of sale.
5.4 Admission to an Event is subject to Orangetheory Stadium owner’s (“Owner”) terms of entry which can be found on the Owner’s website. In particular, the following form part of the Owner’s terms unless otherwise specified:
(a) you may be denied entry into, or removed from, an Event where the Owner has reasonable grounds to do so, including if you breach these Terms and Conditions or the Owner’s terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the Event by others;
(b) you may be required to submit to a search of your person and/or possessions before entering the Event.

6. COVID-19 SPECIFIC CONDITIONS OF ENTRY
6.1 If you are attending the Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group (including their full name, contact email address and contact phone number). In the event you are contacted directly by the Ministry of Health for the purposes of contract tracing, you must make these details available to the Ministry of Heath for that purpose.
6.2 As the primary ticket purchaser, you must download the NZ COVID Tracer app, and take responsibility for ensuring that other attendees in your group also download the NZ COVID Tracer app.
6.3 Upon arrival at the Event, you must use the NZ COVID Tracer app, to scan the Event specific QR codes. Such QR codes will be located at points of entry, and around the Event Venue.
6.4 All attendees in your group must commit to stopping the spread of COVID-19. Neither you, nor any other members of your group, will attend the Event if currently subject to a 14 days isolation period or feeling unwell.

7. CANCELLATION AND REFUNDS
7.1 Except as set out in clause 7.2 and 7.3, the Crusaders will not refund payments made by you for tickets under any circumstances, including:
(a) The non-appearance of a particular person, group, or personally such as a player, team, performer or band (whether advertised or not);
(b) Any variation to the on-field Event program;
(c) Any variation to the off-field Event program, services, and attractions such as the postponement or cancellation of any entertainment, amusements, or interactive displays.
(d) Any adverse weather conditions;
(e) If your personal circumstances change;
(f) Any other circumstances beyond the reasonable control of the Crusaders.
7.2 Full Refund: If:
(a) the entire Event is cancelled and cannot be rescheduled; or
(b) an error is made and the reserved seat for the ticket is unavailable.
then, subject to clause 7.5, the Crusaders will:
(a) exchange the ticket for a ticket to the next Event; or
(b) subject to a refund request being received by the Crusaders in accordance with clause 7.6, refund the ticket price (less any applicable expenses such as credit card charges).
7.3 If no monetary consideration has been paid for a ticket, no refund or other costs will be payable to the holder of such ticket in the event of cancellation, postponement or change to the Event, or for any reason whatsoever.
7.4 Season Memberships: If either clause 7.2 or 7.3 applies to a ticket and the ticket was purchased via a Crusaders Season Membership, then the following shall apply:
(a) the ticket may be [exchanged] for entry to the next Event; and
(b) in the circumstance that more than half of the Events (in the season to which the Season Membership relates) are cancelled, the Crusaders will refund the Season Member the proportion of the Membership Fee for the Events that have been cancelled less all reasonable costs and expenses including booking fees, credit card fees, courier fees, advertising costs, reward programme costs, stadium charges etc).
7.5 Refund request process: For all tickets, email memberships@crusaders.co.nz with your contact details, and all ticket transaction information. If you are eligible for a refund, the Crusaders will make the refund payment to the credit card that the tickets were purchased with. If the credit card you used to purchase has expired, please note this in the email and a Crusaders representative will contact you for new details. If you purchased a ticket using EFTPOS or cash then please provide bank details so the Crusaders can refund you directly. Please do not provide credit card details in emails. Proof of purchase will be required for any refund or exchange.
7.6 Refund Request timeframes: Subject to consumer legislation, no refunds for tickets will be given if a refund request is made within 2 months from the date the Event was scheduled.
7.7 Refund timeframes: Timing for refunds may vary with high volumes of requests. The Crusaders will endeavour to provide you with a refund within the following timeframes:
(a) within 10 business days from the date that the Crusaders confirm to you that you are entitled to 100% of the refund; or
(b) within 15 business days from the date that the Crusaders confirm to you that you are entitled to a partial refund.

8. PRIVACY
8.1 You acknowledge that we will collect, use, share and store Personal Information in accordance with our Privacy Policy available here and the Privacy Laws.
8.2 You acknowledge and agree you consent to the collection, use, disclosure, storage and processing of your Personal Information in accordance with these Terms and our Privacy Policy.
8.3 If you are providing us with Personal Information about another person, then you must obtain all consents and approvals necessary at law from the relevant individual to enable us to collect, use, disclose, hold and process that information in accordance with these Terms and our Privacy Policy.
8.4 With respect to Personal Information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information that we collect. We will also take reasonable steps to ensure that our third parties whom we disclose your personal information to also take reasonable steps to protect your personal information in accordance with our Privacy Policy and the applicable privacy laws.

9. INTELLECTUAL PROPERTY RIGHTS
9.1 Each party will retain ownership of its own Intellectual Property Rights existing at the time these Terms are entered into.
9.2 You acknowledge and agree that all Intellectual Property Rights created or devised by us in connection with the provision of the Tickets, shall be owned by and shall vest in us, as and when created. To the extent that you become the owner of any Intellectual Property Rights arising in connection with the Tickets and our services, you hereby assign and transfer absolutely, and shall procure the assignment of, all rights, title and interest in and to the Intellectual Property to us.
9.3 You shall have no right to use, sell, reproduce, copy, distribute or otherwise dispose of our Intellectual Property Rights, and you must not allow any third party to reproduce our Intellectual Property Rights.

10. LIABILITY AND WARRANTIES
10.1 We will not be in breach of any of our obligations to you under these Terms because of any failure on our part directly or indirectly due to a cause beyond our reasonable control, including a Force Majeure Event.
10.2 To the extent permitted by law, in no event shall the Crusaders be liable to you under or in connection with these Terms and/or the supply of the Tickets (whether in contract, tort or otherwise) for consequential losses or damages, indirect loss or any economic loss or loss or profits.
10.3 To the fullest extent permitted by law, the Crusaders will not be liable for any loss or damage (including indirect or consequential loss or damage) suffered as a result of, or arising from, or in any way connected to the cancellation, postponement or change to the Event (or any part of the Event).
10.4 The Crusaders provides no warranties (express or implied), including any implied warranties of merchantability and fitness for a particular purpose. However, nothing in these terms limits the Crusaders liability for any breach under the Consumer Guarantees Act 1993 or will limit your rights that cannot be limited under New Zealand legislation.

11. INDEMNITY
11.1 You agree to indemnify and hold the Crusaders and its affiliates harmless from any loss, liability, claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your use of our website in breach of these Terms.

12. GENERAL
12.1 The Crusaders make no representation or warranty of any kind in relation to the quality, content, or duration of any Event.
12.2 The Crusaders and other organisers of an Event reserve the right to add, withdraw, substitute any players, performers, or activities associated with the Event.
12.3 You are not guaranteed an uninterrupted and/or uninhibited view of the Event from the provided position.
12.4 You must not assign or transfer all or any part of your rights or obligations under these Terms without our prior written consent. We may assign any rights or obligations without your approval as well as subcontract any obligations to third parties.
12.5 The illegality, invalidity or unenforceability of any provision of these Terms will not affect the legality, validity or enforceability of another provision.
12.6 No waiver of any provision of these Terms will serve as a waiver of any other provision of these Terms and we will not have waived or be deemed to have waived any provision of these Terms unless such waiver is in writing and executed by us.
12.7 Governing law: These Terms is governed by the laws of New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of these Terms.
12.8 Questions and complaints: Please contact us on 0800 4CRUSADERS or ticketing@Crusaders.co.nz if you have any comments, questions or complaints about the services we provide or these Terms.

13. DEFINITIONS
13.1 “Force Majeure Event” means any event or cause beyond the reasonable control of a party, including but not limited to, strike, industrial action, war, sabotage, terrorist activity, national emergency, blockade, pandemic, epidemic or governmental action, inaction or direction (excluding, for the avoidance of doubt, an action, inaction or direction by the Crusaders or you), and act of God.
13.2 “Including” means “including without limitation”.
13.3 “Intellectual Property Rights” means all intellectual property rights including patents, copyright, registered and unregistered designs, trade marks (both registered and unregistered), logos, business and trade names, processes, inventions, and know-how.
13.4 “Personal Information” means any information that can be used to directly or indirectly to identify an individual, and references to “your Personal Information” also includes any Personal Information that you provide to the Crusaders about someone else.
13.5 “Privacy Laws” means the Privacy Act 1993, Privacy Act 2020 and successor legislation.
13.6 “Terms” means these Terms and Conditions.

Copyright

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

INFORMATION ON THIS WEB SITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. The Crusaders may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Any comments or materials sent to the Crusaders including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively 'Feedback'), shall be deemed to be non-confidential. The Crusaders shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, the Crusaders shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.

Information the Crusaders publishes on the World Wide Web may contain references or cross references to the Crusaders products, programs and services that are not announced or available in your country. Such references do not imply that the Crusaders intends to announce such products, programs or services in your country. Consult your local Crusaders business contact for information regarding the products, programs and services which may be available to you.

The Crusaders make no representations whatsoever about any other web site which you may access through this one. When you access a non-Crusaders web site, please understand that it is independent from the Crusaders, and that the Crusaders has no control over the content on that web site. In addition, a link to a non-Crusaders web site does not mean that the Crusaders endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

IN NO EVENT WILL CRFU BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

© Copyright Crusaders Limited Partnership 2000. All rights reserved.

Trademark Notice

Crusaders web site pages may contain other proprietary notices and copyright information which should be observed.

Any questions concerning the use of these trademarks or whether a name that does not appear on this list is in fact a trademark of Crusaders Limited Partnership should be referred to the Crusaders:  socialmedia@crusaders.co.nz 

Shop Terms and Conditions 

1. 1. General & Disclaimer

1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Legends” means Legends NZ Limited (NZBN 9429050538935). Legends is appointed by NZ Super Rugby Clubs Limited (“NZSRC”) by way of a services agreement to manage the Website (as defined below in paragraph 2.1). You are entering into these T&Cs with Legends.
1.2. This Website (as defined below in paragraph 2.1), is a channel for customers to place orders for products we have available for purchase or pre-order.
1.3. You may have rights under New Zealand’s Consumer Guarantees Act 1993, and these T&C’s do not exclude any rights you have under the Consumer Guarantees Act 1993, or under any other applicable legislation in New Zealand.

1.4. If you are an Australian resident, you may also have rights under the Australian Consumer Law, and these T&Cs do not exclude any rights you have under the Australian Consumer Law, or under any other applicable state/territory legislation in Australia.

1.5 While we endeavour to ensure the functionality of our Website (to the maximum extent permitted by applicable laws, including the Australian Consumer Law):
1.5.1 we in no way guarantee uninterrupted access to our Website or the security of our Website.
1.5.2 we disclaim liability for any damage whatsoever, including without limitation direct, indirect, incidental, special, punitive or consequential damages and / or loss of profits, business interruption or loss of data or information that may result from access to our Website and the use of all or part of the elements or information contained on our Website, save for (i) death or personal injury arising from Legends’ negligence; (ii) Legends’ fraud or fraudulent misrepresentation; (iii) Legends’ wilful or grossly negligent behaviour; or (iv) for any liability under a jurisdiction’s applicable product liability legislation.
1.5. Illustrations and photos contained on our Website are sample representations of the products advertised, and minor variations may occur from time to time between those sample representations and actual products.
1.6. While the information contained on the Website is believed to be accurate and current, and Legends will use reasonable endeavours to ensure the information contained on the Website is accurate and current, it is provided by Legends in good faith on an "as is" basis. To the maximum extent permitted by applicable law including the Consumer Guarantees Act 1993, Legends (including its directors, officers or employees) does not itself make any representation or warranty as to the reliability, accuracy or completeness of the information provided by its suppliers or NZSRC and contained on the Website, and does not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information provided by its suppliers or NZSRC and contained in the Website.

2. Acceptance

2.1. The nzsuperrugby.co.nz  website and online store (collectively, the “Website”) is operated by Legends.
2.2. Access and use of the Website is conditional upon your acceptance and compliance with these T&Cs. You should read them thoroughly before using our Website, or any goods and services provided through our Website (collectively, our “Services”). Your use of the Website constitutes your agreement to the T&Cs.
2.3. Legends reserves the right to amend the T&Cs at any time, and will provide you reasonable notice of any such amendment. Your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the Website homepage at shop.nzsuperrugby.co.nz.
2.4. These T&Cs shall be governed by and construed in accordance with the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

3. Orders, Pricing & Availability

3.1. Prices displayed within this Website are shown in New Zealand dollars (NZD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the shipping details contained within this Website for more information regarding delivery charges.
3.2. Any order placed by you in the manner described in this Website is an offer to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these T&Cs. No order shall be deemed to be accepted by us until we issue an email acceptance of the order.
3.3. Legends reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order.
3.5. All pricing on our Website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
3.6. Prices displayed on this Website are inclusive of New Zealand GST applied at the rate of 15%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.

4. Delivery & Tracking

4.1. We deliver products via the Website worldwide.  Please email us on support@shop.nzsuperrugbyclubs.co.nz to enquire about a special volume order. All parcels are shipped from Auckland, New Zealand.
4.2. We endeavour to dispatch orders within 1-3 business days of you placing the order.  Shipping times are estimated at between 1-6 working days within New Zealand and 5-15 working days internationally, depending on the destination of the purchase. For the avoidance of doubt, these timelines will not apply to any pre-orders of items which have not yet been released.
4.3. Orders choosing Express Post are classed as a VIP order and dispatched as soon as possible after receipt of your order.  Follow the link for more information. For more urgent deliveries, email support@shop.nzsuperrugbyclubs.co.nz and we will endeavour to help you to make it happen.
4.4. We suggest delivery direct to your home or workplace as goods are required to be signed for. NZ Post (standard) and DHL (express) do not leave parcels at unattended premises, all parcels will be carded and taken back to the local post office. Delivery to a street address is preferable as most post office boxes are not sufficient in size to accommodate orders and/or the goods cannot be signed for. 
4.5. In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse.  In the event that this occurs you will be liable for any reasonable additional freight charges and/or taxes incurred to resend your parcel.
4.6. Delivery lead times are estimated as accurately as possible.  Legends will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customers (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.
4.7. Goods delivered within New Zealand will be sent via express or standard delivery.  You will receive an email to confirm your goods have been shipped and parcel tracking information so you can check your parcels whereabouts.
4.8. Goods delivered internationally will be sent via [DHL].  You will receive an email to confirm your goods have been shipped and parcel tracking information so you can check your parcel’s whereabouts.

5. Delivery Charges

5.1. Where applicable, freight will be charged in accordance with the Shipping section of our Website, unless otherwise stated.
5.2. Free freight offer is not applicable to Express Post or international deliveries.
5.3. Deliveries of large/bulky orders may incur additional charges.  We will contact you in such an event to discuss increased shipping costs.
5.4. Please note that each individual country has different customs and duty charges, it will be the responsibility of the receiver to pay for these charges.  Goods will not be released by the carrier until the charges have been paid in full.  It would be prudent to check with local authorities to ascertain the charges, or Google Duty Tax calculator for a particular country.   Deliveries of large/bulky orders may incur additional charges.   We will contact you in such an event to discuss increased shipping costs.

6. Payment

6.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step and can choose not to proceed at any time before payment is taken.
6.2. We accept payment via Visa, Mastercard, and gift vouchers that are valid for use on the Website (“Gift Vouchers”). You must comply with the applicable terms & conditions of these providers.
6.3. All International orders are charged in New Zealand dollars (NZD) with the exchange rate being determined at the time of the gift / debit / credit card authorisation. Prices listed at the time of checking out include any applicable GST. Purchases delivered internationally are not subject to GST. Credit card payments will be processed in the name of [Legends NZ Limited].
6.4. Gift Vouchers should be treated like cash.  Lost or stolen Gift Vouchers will not be replaced or refunded.  Gift Vouchers are not redeemable for cash and cannot be exchanged.   The Gift Voucher is partially redeemable and can be used over multiple purchases.  Gift Vouchers will automatically expire 3 years (36 months) from the issue date or until no amount remain on the Gift Voucher.  Any unused amount after the expiry of the voucher will not be available for use. The Gift Voucher can only be redeemed on the Website.
6.5. Only 1 Gift Voucher can be used per transaction.
 

7. Risk and Title

7.1. Legends will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.
7.2. You should consider whether you need to obtain any suitable insurance.

8. Returns, Refunds and Exchange

8.1. Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange or issue a credit note to the amount of the returned items, however you must contact us within fourteen days of the receipt of your order, or 30 days from receipt in the event of a return for any faults.
8.2. Where possible, items returned for exchange should be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn. We reserve the right to refuse items which are not faulty and are not returned in a good condition and we will not refund any item that is not faulty and has been damaged, worn, washed or had the labels removed.
 Returns and exchanges must be mailed by registered post at your expense to

Legends NZ Limited, 12 Barrhead Place, Avondale. Auckland 0600, NEW ZEALAND.  We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges for any item that is not faulty are not refundable. An additional delivery cost may be charged for exchanged items. We shall refund your order following receipt of, and inspection by, us of returned items (provided the return is in accordance with this clause 8).
8.3. We shall reimburse the items returned in accordance with the conditions stipulated in clause 8.1 using the same method originally used by you to pay for the purchase unless it is agreed to reimburse by any other method. The reimbursement shall be made by us within a maximum period of seven (7) working days following from the date on which we have received and processed the returned items.

8.4 Please choose your apparel and heat pressed personalisation carefully as no refund or exchange will be offered on products that have had numbers/names pressed onto them unless they are faulty.
8.5. Under the Consumer Guarantees Act 1993 in New Zealand, there are guarantees which relate to goods that cannot be excluded. You are entitled to a replacement or refund for a major failure with goods and compensation for any other reasonably foreseeable loss or damage. A product will have a major failure if it:

• has a problem that would have stopped someone from buying the item if they had known about it;
• is not of acceptable quality as it is unsafe;
• is a faulty good that cannot be remedied;
• is substantially unfit to do what it is supposed to do;
• is significantly different from the sample, image, or description; or
• does not do what we said it would, or what you asked for and cannot be easily fixed within a reasonable time period.

You are also entitled to have the goods repaired or replaced and compensation for any other reasonably foreseeable loss or damage if the goods fail to be of acceptable quality or fails to comply with any other guarantee set out in the Consumer Guarantees Act 1993 and failure does not amount to a major failure. For the avoidance of doubt, nothing in these T&Cs is intended to exclude, modify or restrict, or have the effect of excluding, restricting or modifying the application of the non-excludable consumer guarantees which consumers are entitled to under the Consumer Guarantees Act 1993. Please keep your proof of purchase– e.g. your receipt.

9. Cancellations and Loss or damaged in transit

9.1. You must contact us at support@shop.nzsuperrugbyclubs.co.nz immediately if you wish to cancel your order.  If your order has not been dispatched, we will cancel and refund your order. If your order has been dispatched before you attempt to cancel it, clause 8 above will apply.
9.2. Legends uses reliable mailing services however mishaps do occur.  All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly by email or phone so we can discuss the issue.
9.3. To the maximum extent permitted by applicable law including Consumer Guarantees Act 1993, Legends will not be held accountable for items that are damaged or lost during transit and no refunds or credit notes will be provided for items which are lost or damaged in transit. For this reason, we use delivery processes that are traceable.

10. Intellectual Property

10.1.  You acknowledge that the copyright in the Website, the software, design, text and graphics comprised in the Website, the selection and layout of the Website and the content and materials on the Website (together, the 'Materials') are owned by or licensed to us.
10.2. You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public any material without our prior written consent; and must not frame or embed in another website any of the material appearing on this Website without our prior written consent.
10.3. You may store a reproduction of the content on this Website on your local computer for the sole purpose of viewing the content and materials; and print hard copies of the content and materials for the sole purpose of viewing and purchasing products but not for any other use, including commercial use
10.4. This Website contains registered trademarks and other trademarks which are protected by law. You must not use any of the marks or trademarks appearing on the Website or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product or services marks on the Website that are owned by other third parties (including our suppliers) without obtaining the relevant third-party owner’s consent.

11. Privacy

11.1. You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with the Privacy Policy available on the Website.
11.2. Please read the Privacy Policy contained within this Website, The Privacy Policy sets out what information we collect, how we use it and what data we store on behalf of NZSRC.

12. Registration

12.1. You may complete the customer registration process through our Website before placing an order. Any personal information that you provide will be used in accordance with the Privacy Policy.
12.2. You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through our Website.
12.3. If you choose to use a workplace email address for your account or to access our Website, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.