Information Collection

When visiting this Internet site, the Crusaders server logs the following user information that is provided by the user's browser for statistical purposes only:

  • The type of browser and operating system that the user is using.
  • The user's top level domain name (for example .com, .net, .gov, etc.).
  • The address of the referring site (for example, the previous site the user visited).
  • The user's server's IP address (a number that is unique to the machine through which the user is connected to the Internet: usually one of the user's service provider's machines).

In addition, the Crusaders server logs the following information:

  • The date and time of the user's visit.
  • The address of the pages accessed and the documents downloaded.

The above information is used only for statistical analysis and systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Personal Information

The types of Personal Information the Crusaders may collect depends on the purposes for which such information is collected but may include (without limitation):

  • your name, gender, date or birth, occupation, residential address, email address, telephone number and other contact details;
  • memberships, subscriptions and attendance history at Crusaders matches (whether you have used your membership to purchase tickets, or as a casual ticket purchaser);
  • purchasing preferences and financial details which we collect when you buy tickets, purchase merchandise and/or as part of competitions and promotions.

Where it is reasonable and practicable to do so, the Crusaders will collect this Personal Information directly from you (without limitation):

  • when you submit an online enquiry through this website
  • when you contact us via
  • when you order merchandise through our online store located at
  • when you purchase a membership through our Ticketing team, or our ticketing provide Ticketek.
  • enter our promotional activities and competitions, as well as affiliated third party activities and competitions.

In addition to collecting Personal Information directly from you, we may also collect Personal Information from:

  • NZ Rugby and selected third parties (for instance, Ticketek).

Use of Personal Information Collection

The Crusaders collects, uses, discloses or holds Personal Information that is reasonably necessary for the Crusaders to perform one or more functions or activities including (without limitation):

  • organisation, conduct and promotion of matches involving the Crusaders (for instance, providing you information about upcoming ticket offers and deals for the next home matches);
  • promotion and sale of Crusaders merchandise;
  • direct marketing of Crusaders products or services including related products and service from Crusaders' partners; and
  • serving advertising that is suited to your demographics

We use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, or as otherwise required in accordance with applicable privacy laws (for instance, we may be required to disclose your Personal Information to a law enforcement agency).


A cookie will be stored on a user's computer when our web-site is accessed. This cookie is used to synchronize interactions between the user's web browser and our web site. The cookie doe not monitor the number of times or when a user or customer visits our site, nor is it used to gather any user information. Internet browsers usually have a facility that allows a user to accept or decline a cookie (refer to the software provider's reference material for more information).


Please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information (such as personal details, credit card numbers or other similar information) submitted could be observed by a third party while in transit.

Record Deletion

The Crusaders will remove personal information from its systems when it is no longer required (except in the case of archiving).

Adwords & Remarketing

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Contact Us

If you have any questions about the Privacy Statement, the practices of this site, or your dealings with this site please contact us.